Welcome to LOZ Floors
LOZ Floors is a tiling and flooring store located in Lake of the Ozarks. Our showroom offers a variety of designs to choose from, and our team of experts can provide you with recommendations to fit your style and budget.
Our Process
At LOZ Floors, we make the process of getting new floors easy and stress-free. Our process involves a free consultation to discuss your needs, a measurement of the space, and a design recommendation. We then provide you with an estimate and schedule the installation at a convenient time for you.
Design Consultation
Your journey with us begins with an initial inquiry where you can discuss your specific tiling or flooring needs. Whether it's a new construction project or a renovation, we're here to understand your vision and preferences. Our team will also schedule a site evaluation to visit your location for precise measurements and to assess the area. This hands-on approach allows us to offer personalized recommendations and ensures that we understand the unique characteristics of your space. This first step lays the foundation for a successful project, aligning our expertise with your expectations.
Installation Estimate
Following our initial consultation, we will provide you with a detailed and transparent quote that reflects your project's unique requirements. This quotation will include everything from material costs to labor charges. Once you're satisfied with our proposal, we'll finalize a contract that outlines all project details, including the scope of work, terms, and conditions. This step ensures that you know exactly what to expect, with no surprises along the way.
Design & Scheduling
Whether you require a custom design or are opting for one of our beautiful standard options, we'll create a solution tailored to your space. During this phase, we'll also agree on a timeline that fits your schedule and meets the project's needs, ensuring a smooth progression from start to finish.
Site Preparation & Materials
Our professional team will prepare your space for the new tiling or flooring, including cleaning, leveling, and applying any necessary treatments. We handle all material ordering and delivery, coordinating closely with suppliers to ensure timely arrival and top-quality products.
Installation & Quality Assurance
Our skilled installers will perform the installation with meticulous care and precision, adhering to the agreed-upon design and specifications. Throughout the process, we conduct regular quality checks to make certain your project aligns with our high standards of craftsmanship.
Finishing Touches
The beauty is in the details, and we ensure your project's finishing touches are applied with expertise. This includes grouting, sealing, or any other final enhancements necessary for a flawless appearance. After the installation, our team takes care of the clean-up, leaving your space looking polished and beautiful.
Your Approval
We invite you to inspect our work, ensuring that it meets your expectations and satisfaction. During the final walkthrough, we address any concerns and provide you with warranty and maintenance information. Once you're happy with the result, we hand over your newly tiled or floored space, ready for you to enjoy.
Continued Support
Our relationship with you doesn't end once the project is complete. We believe in providing ongoing support and are here for any follow-up needs you may have. Whether it's a simple question about care or ongoing maintenance support, our commitment to customer satisfaction continues long after the handover.
Our Quality Guarantee
We are committed to delivering excellence in every product and service we offer. Our reputation is built on integrity, craftsmanship, and customer satisfaction, and we stand behind the quality of our work. Our quality guarantee is not just a promise; it's a reflection of our dedication to you, our valued customer.
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Products: We provide a wide selection of premium tiling and flooring materials, each carefully curated for quality and durability. If you find any manufacturing defects in the products you purchase from us, we will replace them at no additional cost within the warranty period.
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Installation Services: Our professional installers are trained to adhere to the highest industry standards. We guarantee the precision and quality of our installation, ensuring it meets or exceeds your expectations. Should any installation-related issues arise within one year of completion, we will correct them free of charge.
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Customer Service: Your satisfaction is our priority. Our knowledgeable team is here to assist you throughout the selection, purchasing, and installation process, providing personalized guidance and support.
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Transparency: We believe in transparent pricing with no hidden fees. Our quotations are clear and concise, reflecting our dedication to fairness and trust.
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